Data Deletion Instructions

When you connect a clinic's WhatsApp Business account, VeaDesk receives permission to access that business's WhatsApp assets on your behalf. We store the connection details needed to send and receive messages, and your name as shown by Facebook.

You can remove this access in two ways:

• In Facebook: go to Settings & Privacy → Settings → Apps and Websites, select VeaDesk and choose Remove. This revokes VeaDesk's access immediately.
• Or email us at info@equinoxhospitality.online with the subject line "Delete my connection" and we will delete the stored connection and its credentials within 30 days.

Revoking access removes VeaDesk's ability to act on your WhatsApp assets. We delete the stored access tokens and onboarding records at the same time.

VeaDesk processes your messages and appointment details on behalf of the clinic you contacted. To access, correct or delete your data, contact the clinic directly — they remain responsible for your data and can remove it from their VeaDesk workspace. If you are unsure how to reach the clinic, email us and we will pass your request on.

• Connection credentials (tokens, identifiers): deleted within 30 days of your request.
• Conversation and patient records: deleted according to the retention period set by the clinic, and within 30 days of a clinic workspace being closed.

Questions about this page can be sent to info@equinoxhospitality.online.