Privacy Notice

VeaDesk is an AI communication and revenue layer for private clinics, operated by Equinox Hospitality Solutions LLC-FZ, UAE, with a registered office at Meydan Grandstand, Shared Desk, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Clinics using VeaDesk remain responsible for their patient relationships and for the lawful basis of any messages sent through the platform.

• Clinic account data: workspace name, contact details, team member accounts and roles.
• Patient contact data supplied by the clinic or received through connected messaging channels: name, phone number, email address and preferred channel.
• Conversation content exchanged between the patient, the AI assistant and clinic staff.
• Appointment, deposit and campaign performance records created inside the workspace.

• To generate and deliver replies on the clinic's behalf across connected channels.
• To schedule appointments, track deposits and report on marketing performance.
• To maintain an audit log of AI and staff actions inside a clinic workspace.

We do not sell patient data.

When a clinic connects its WhatsApp Business account through Facebook Login (Meta Embedded Signup), we receive the business and WhatsApp account identifiers, the connected phone number, and an access token that lets us send and receive messages on the clinic's behalf. We use this data only to provide the messaging, automation and reporting features the clinic has enabled. We do not use it for advertising, and we do not sell or share it with third parties for their own purposes.

You can revoke this access at any time from Facebook's Settings → Apps and Websites, or by following our data deletion instructions.

Workspace and patient data is stored in the European Union (Frankfurt, Germany). Some sub-processors listed below process data in the United States under their own data protection terms; where data is transferred internationally, it is protected by appropriate safeguards such as standard contractual clauses.

Access to workspaces is authenticated and limited to authorised team members. Connection credentials (such as messaging tokens) are stored encrypted and are never exposed in the product interface. An audit log records AI and staff actions inside each workspace.

Each clinic records messaging consent for its patients inside VeaDesk and can withdraw it at any time. Where a clinic enables the consent requirement, outbound messaging is restricted to patients with recorded consent.

Clinics choose a retention period for conversations and messages in their workspace and can run a purge that removes records older than that period. Clinics may request deletion of a workspace and its data by contacting their clinic administrator or VeaDesk support.

If you connected VeaDesk to your WhatsApp Business account through Facebook Login, see our data deletion instructions for how to remove that access and its data.

VeaDesk relies on the following third-party providers to operate the service:

• Lovable Labs Incorporated — application hosting and platform infrastructure for the VeaDesk product.
• Supabase, Inc — cloud database, authentication and data storage.
• OpenAI — large language model provider used to generate AI-assisted replies and summaries.
• Meta Platforms, Inc — the WhatsApp Business Platform and other Meta messaging channels such as Instagram, used to send and receive patient messages.
• ElevenLabs — voice generation for AI phone agents.

Payment providers (card processing and subscriptions) are connected by each clinic using its own account, and payment data is handled by that provider under the clinic's own agreement.

Clinic users may request access to, correction of, or deletion of their account data at any time by emailing info@equinoxhospitality.online. Patients should contact the treating clinic to access, correct or delete their data, or to opt out of messaging — clinics can act on those requests directly from the workspace.

VeaDesk uses only the cookies and local storage needed to keep you signed in and remember your workspace preferences. We do not use advertising or third-party tracking cookies.

Questions about this notice can be sent to the clinic's data protection contact, or in writing to Equinox Hospitality Solutions LLC-FZ, Meydan Grandstand, Shared Desk, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, or by email to info@equinoxhospitality.online.